Our mission is to strive to meet or exceed your expectations in every shopping experience. To that end, we are committed to helping you stay informed about our latest policy updates.

• If for any reason you are unhappy with your purchase, we want to make it right. To return or exchange an item with a receipt, simply bring it to the store and we will replace it or give you a full refund in the form of your original payment. If you don't have your receipt, we will be unable to issue a refund.
• A customer has 24 hours to receive a refund for produce, dairy, and bakery purchases.
  A customer has 7 days to receive a refund for grocery purchases.
• There will be no refunds issued for purchases on buffet food, hot soup, prepared foods, deli meat, fish, cheeses, fresh cakes, fresh flowers, and roses.
• We reserve the right to limit refunds based on misuse, or where prohibited by law.

Our businesses permit service animals in the areas of its premises that are open to the public.

A service animal must be under the control of its handler. A service animal must have a harness, leash, or other tether, unless the handler is either unable to use the same because of a disability, or the use of the same would interfere with the service animal’s safe, effective performance of work or tasks. In such case, the service animal must otherwise be under the handler’s control, such as through voice commands, signals, or other effective means.

We ask that non-service animals to be removed from the premises. We also ask that service animals that are out of control, pose a threat to health or safety, or are not housebroken be removed from the premises. The individual may continue to shop at the store without the animal. Publix will gladly provide personal shopping assistance to such an individual upon request.

All service animals are prohibited from being carried in our grocery store’s shopping cart.

• Our stores do not allow copyright infringing activity on our services.
• As part of our response, we will remove content if they are given proper notice that such content infringes another person’s intellectual property rights.
• If you are a copyright owner or an agent of a copyright owner and you believe that any content on our services infringes your copyright, you may submit a notice under the DMCA by sending an email to contact@marsfl.com

Our stores accept paper and digital coupons. Customers who choose to use the digital coupons are required to have a digital account with a valid, active Star Club Card.

A valid Star Club Card or a phone number associated with an active loyalty membership is required to access a digital account to use digital coupons at the time of purchase.

Digital coupons and offers are deducted from a customer’s total purchase prior to paper coupons or any other discounts and cannot be added back or removed once the Card has been scanned.

Coupon Acceptance Criteria:

– Limit one Store/Manufacturer coupon (paper or digital) per item purchased

– Acceptance is subject to any restrictions on the coupon from the manufacturer

– All coupons will be accepted at face value on the purchase of the correct description on the coupon:

• Brand
• Size
• Quantity
• Color
• Flavor

– Expired coupons will not be accepted

– We do not accept coupons that are copied, blurry, out of proportion, altered, or that will not scan at the point of sale

– We limit coupons to three (3) of the same coupons per day, per household, unless otherwise noted restrictions on the coupon

– If the order total is negative from coupon use the balance will be added to merchandise return card

The store manager has the right to accept, decline or limit the use of ANY coupon or offer.

While doing business with you, both online and in our stores and other physical locations, we collect a range of personal information. This information includes:

• Identifiers such as your name, physical address, telephone number, IP address, device identifiers and identifiers associated with cookies;
• Financial information such as payment card information;
• Demographic information such as your age and gender;
• Transactional information, such as records of your purchases, products you like, and content you download from our services;
• Internet or other electronic network activity, such as information about how you use, access or interact with our services;
• Location information, such as the city and state that you provide, or location information obtained from your interaction with our services, depending on your device or browser settings;
• Records of communication with our customer service team for training and quality assurance purposes; as well as
• Inferences about your preferences or other characteristics.

• We may use the information we collect to deliver promotional and marketing materials to you by mail and electronically relating to our stores, our products, and services.
• We may use the information we collect: to fulfill your requests for our products, programs, or services; to complete and manage purchases, orders, returns, and exchanges; respond to your inquiries; offer you other products, programs, or services that we think may be of interest to you; examine you; and otherwise for the purposes for which you provided the information.
• We may combine information we collect from you with information we collect from other sources.
• We may use any information we collect for research, market research, or to improve the products and services we provide to you.
• We may use the information we collect from you to deliver marketing communications, special offers, or advertisements that may be of interest to you, including delivering targeted advertising based on your previous online activity on our services and other third-party services. (For example, if you view a page on our website for a particular product, you may receive online advertisements for that product or a related product on another area of our services or on other internet websites that you visit).
• We may share information with our service providers, partners, and advertisers for our legitimate business purposes, but we do not monetize your personal information by selling or renting it to third parties for monetary compensation.
• We may share your personal information with our service providers, partners, and advertisers who use that information to conduct business on our behalf, including to deliver advertisements to our customers.
• We may share anonymous information with our service providers, partners, and advertisers. Anonymized information is information that has been altered, combined, or otherwise processed in such way that it cannot reasonably be identified with an individual.
• We may share certain information that does not directly identify you (such as IP addresses and unique identification numbers associated with your device, such as your advertising ID) to third parties for their own use, including for advertising and marketing purposes.
• We may use the information we collect to create personalized content, offers, services, and advertising. This includes personalized content based on the precise location information we collect from mobile devices or the location we infer from your IP address or other information.
• We may disclose information to third parties when required to do so by law, regulation, court order, subpoena, law enforcement, or other regulatory requirements.
• We may disclose information if we believe such disclosure is necessary or appropriate: to comply with applicable law; manage our services; to protect the rights, property, or safety of the company, other users of our services, partners, affiliates, sponsors, suppliers, licensors, vendors, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual illegal activity.

You may choose to:

• Stop receiving marketing or promotional e-mails, direct mail, phone and mobile marketing communications;
• Update and correct the information that you provide to us; or
• Request that we cancel your account or that we no longer use the information you have given us to provide you services.

If you opt-out using the directions and/or mechanisms provided in a specific type of communication, please be aware that you may only stop receiving that type of communication unless you exercise another option as described herein. Please note that if you request that your information no longer be used to provide you services, our businesses or its vendors may retain your information for our business purposes, such as for backups, analysis, records of deletions, legal requirements, and data retention requirements or policies. You may, depending on applicable laws, have certain rights regarding your personal information. If you have questions about such rights, please contact us.